1. Scope and Who We Are
This Privacy Policy applies to surveyproo.com, SurveyPro accounts, dashboards, support services, and related features (collectively, the "Service"). SurveyPro is operated by SurveyPro Market Research Private Limited. The Service currently supports eligible adults in the United States, United Kingdom, Australia, Canada, Germany, Mexico, Spain, France, and Ireland.
This Policy does not govern a third-party survey provider's own website, questionnaire, or services. Review the provider's privacy notice before submitting information directly to that provider.
2. Notice at Collection
At or before collection, SurveyPro may collect the categories described below to create and secure accounts, determine eligibility, match surveys, prevent fraud, record rewards, fulfill withdrawals, provide support, and meet legal obligations. We retain each category only for as long as reasonably necessary for those purposes, taking account of security, dispute, provider, accounting, and legal needs.
SurveyPro does not sell, rent, or trade personal information. We do not share personal information for cross-context behavioral advertising.
3. Information We Collect
Account and identity information
Name, email address, authentication provider, email-verification status, date of birth, age, gender, acceptance records, account status, and user identifier.
Location and eligibility information
Country, region or state, city, postal code, timezone, approximate location, and information used to verify that registration and access meet geographic requirements.
Profile and survey-matching information
Information you choose to add about household, education, employment, occupation, industry, income ranges, shopping, technology, vehicles, travel, media, language, ethnicity, and other demographic or lifestyle characteristics used for survey matching.
Device, network, and security information
IP address, hashed IP and device identifiers, browser or device information, login activity, network type, CAPTCHA results, VPN/proxy risk signals, duplicate-account signals, and security-event records.
Survey and reward activity
Survey provider, survey or transaction identifiers, qualification or completion status, reward amounts, provider confirmations, chargebacks, balance adjustments, and survey history.
Withdrawal information
Requested amount, payout method, status, transaction reference, provider-source allocation, and payout destination such as a delivery email or Litecoin address. New payout destinations are protected with AES-256-GCM application-level encryption at rest.
Communications
Support-ticket content, subject, account contact details, delivery status, and related correspondence.
4. How We Collect Information
- Directly from you when you register, complete your profile, request a withdrawal, or contact support.
- Automatically from your browser, device, network, and interactions with the Service.
- From authentication, security, approximate-location, survey, reward, and fulfillment providers.
- From survey-provider callbacks and postbacks used to confirm completion, rewards, reversals, and chargebacks.
5. How We Use Information
- Create, authenticate, maintain, and secure your account.
- Verify age, location, email, device, and eligibility requirements.
- Detect duplicate accounts, bots, VPN/proxy abuse, fraud, and violations of our Terms.
- Match you with potentially relevant survey opportunities.
- Launch surveys and receive provider completion or disqualification results.
- Calculate, display, validate, reverse, and fulfill rewards and withdrawals.
- Respond to support requests and send service-related communications.
- Debug, maintain, analyze, and improve reliability, performance, and security.
- Enforce agreements, resolve disputes, protect users and the Service, and comply with law.
6. How We Disclose Information
We may disclose information only as reasonably necessary to the following categories of recipients:
- Survey providers: including CPX Research and Wannads, to provide surveys, evaluate eligibility, prevent fraud, and confirm rewards.
- Authentication and infrastructure providers: including Firebase and Google services used for authentication, databases, and platform operations.
- Security and location providers: including Cloudflare Turnstile and services used for proxy/VPN risk and approximate IP-based location checks.
- Support and communications providers: including email-delivery services used to route support requests.
- Reward-fulfillment providers: when necessary to deliver an approved gift card or cryptocurrency withdrawal.
- Professional advisers and authorities: when reasonably necessary for legal compliance, claims, audits, fraud prevention, or protection of rights and safety.
- Business transactions: in connection with a merger, financing, reorganization, acquisition, or sale of assets, subject to appropriate safeguards.
We do not provide your account password, verification codes, card numbers, or online-banking credentials to survey providers.
7. Third-Party Surveys and Links
Surveys may open a provider-controlled page or frame. Providers may independently collect answers, device information, cookies, or other data under their own policies. SurveyPro does not control provider questionnaires, qualification decisions, retention practices, or external pages. Do not provide information you are uncomfortable sharing, and never provide passwords or verification codes in a survey.
8. Cookies and Similar Technologies
We use essential cookies and similar browser storage for authentication, security, device recognition, request throttling, and core functionality. We do not currently use advertising cookies or third-party analytics trackers on our own pages. See the Cookie Policy for details and browser controls.
9. Data Retention
Retention depends on the type of information and why it was collected. We consider account activity, survey-provider reconciliation periods, reward and chargeback disputes, fraud-prevention needs, support history, security logs, accounting requirements, and applicable law. We delete, anonymize, or restrict information when it is no longer reasonably needed, unless retention is required to establish, exercise, or defend legal claims.
Closing an account does not necessarily require immediate deletion of transaction, anti-fraud, security, or legal records. Backup copies may remain for a limited period before being overwritten.
10. Security
We use safeguards designed for the nature of the information we process, including HTTPS, secure authentication, CAPTCHA, network and duplicate-account checks, access controls, security headers, restricted server credentials, authenticated provider callbacks, and application-level encryption for new payout destinations. No online service can guarantee absolute security. Keep your credentials confidential and contact us immediately if you suspect misuse.
11. Your Choices and Privacy Rights
Depending on where you live and applicable law, you may have rights to:
- Know or access categories and specific pieces of personal information.
- Correct inaccurate personal information.
- Delete personal information, subject to permitted exceptions.
- Receive a portable copy of certain information.
- Opt out of sale, sharing, targeted advertising, or certain profiling where applicable.
- Limit certain uses of sensitive personal information where applicable.
- Appeal a denied privacy request where applicable.
- Receive equal service and not be discriminated against for exercising privacy rights.
SurveyPro does not sell personal information or share it for cross-context behavioral advertising, so there is no such activity to opt out of at this time.
12. California Privacy Information
Where California law applies, the categories collected during the preceding 12 months may include identifiers, customer-record information, protected classification characteristics, commercial information, internet or electronic activity, approximate geolocation, professional or employment information, inferences, and account or authentication information that may be treated as sensitive personal information. The sources, purposes, recipients, and retention approach are described throughout this Policy.
We do not knowingly sell or share the personal information of consumers, including consumers under 16, for cross-context behavioral advertising.
13. How to Submit a Privacy Request
Email support@surveyproo.com with the subject "Privacy Request" and identify the right you wish to exercise. We may verify your identity using your account email or other reasonable information. An authorized agent may submit a request where permitted, but we may require proof of authorization and identity. We will respond within the period required by applicable law.
14. Adults Only
SurveyPro is intended only for users who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided information, contact us so we can investigate and take appropriate action.
15. International Processing
SurveyPro and its service providers may process information in the United States and other countries. Privacy protections and government-access rules may differ between jurisdictions. Where required, we use reasonable contractual, organizational, and technical safeguards for transfers.
16. Changes to This Policy
We may update this Policy to reflect operational, provider, legal, or security changes. We will post the revised Policy with a new effective date and provide additional notice when required. Continued use after an update is subject to the revised Policy, except where additional consent is legally required.
17. Contact Us
For privacy questions or requests, email support@surveyproo.com or use our Contact page.