1. Principles
SurveyPro retains personal information only as long as reasonably necessary for the purpose collected, platform security, provider reconciliation, accounting, disputes and applicable law.
2. Retention Schedule
| Record | Typical period |
|---|---|
| Account and profile data | While active; then normally up to 24 months after closure unless longer retention is required. |
| Survey, reward and transaction records | Normally up to 7 years for reconciliation, accounting, disputes and legal obligations. |
| Withdrawal and payout records | Normally up to 7 years; destinations are encrypted and may have a one-way fraud-prevention hash. |
| Security, network and login records | Normally up to 24 months, extended for an active investigation, dispute or legal hold. |
| Support communications | Normally up to 3 years after resolution. |
| Consent and policy acceptance | For the account lifetime and as needed afterward to demonstrate compliance. |
| Backups | Rotated on a limited schedule; deleted data may remain until the relevant backup is overwritten. |
3. Security and Fraud Exceptions
Deletion requests do not require immediate removal of records reasonably needed to detect duplicate accounts, prevent fraud, protect providers, enforce terms, complete payments or comply with legal obligations.
4. Secure Disposal
When retention is no longer justified, records are deleted, anonymized or allowed to expire from managed systems and backups.
5. User Requests
Privacy requests may be sent to support@surveyproo.com. Identity may be verified before access, correction or deletion is completed.